Cybrary provides free certifications and courses on Systems Administration covering most in-demand skills. At $99 per course, the Microsoft IT Support certification is a training program based on Microsoft’s product suite.. The course begins by breaking down the fundamentals of IT and customer support.

The forth section covers Active Directory, how to manage users there, and settings folder permissions based on Active Directory users. Next, students are shown tools and websites that will help them complete some tasks faster, easier, and more professionally. In the last section the instructors uncover the PC from inside and demonstrate how it works, what parts are there, explore some troubleshooting basics and hardware upgrade.

Service Desk Leader Professional Certification – (SDLPC)

Customer service skills are equally as important as your ability to solve for the customer in this role. With more than 2 million users worldwide, it has the fastest-growing catalog of trainings and classes in the field of IT. Cybrary help desk certifications provides free IT courses on Systems Administration covering most in-demand skills for the role of systems administrator. For many people, Technical support and help desk positions are the traditional points of entry into IT.

For this reason, emphasis is laid upon evaluating the knowledge of applied skills gained through real work experience, rather than theoretical knowledge. This IT helpdesk certification also consists of Dynamic Host Configuration Protocol best practices. Furthermore, it comes along with other essential technical problem-solving chapters. This course also teaches how to connect a computer to the domain and detach it. Furthermore, it trains how to remove the software from the computer and network via the command line.

Cisco Certified Network Associate (CCNA)

ExpertRating follows a strict policy of never misusing or giving out the email addresses and other contact information of its users. When you pass the Help Desk , you also receive the highly recognizable PDF certificate which you can download from your ExpertRating dashboard. You can also buy a hard copy certificate which will be delivered at your physical address within days of passing the exam.

Alison offers over 1000 free online courses and certifications across several different categories. The courses offered are classified as Certificate Courses (those around 2-3 hours duration), Diploma Courses (with course duration of around 8-10 hours) and Learning Paths that are a series of niche courses (with hours duration). This customer service training course teaches proven techniques that both resolve issues and increase customer satisfaction. This course provides Level 1 IT administrators with an overview of the most common end-user support requests related to Office 365. Get a quick recap of Office basics, including the features of Word, Excel, PowerPoint, Outlook, OneDrive, SharePoint, OneNote, Access, Publisher, Sway, and Power BI.

What is Supply Chain Visibility and How To Use It To Improve Customer Experience

Help Desks play a pivotal role in your support team’s ability to provide a quality customer experience. It prepares candidates to install, configure and maintain personal computers, mobile devices, printers and laptops. It also enables technicians to perform basic networking and PC troubleshooting skills, as well as interact with various operating systems. Axelos offers a popular ITIL Foundation training course teaching participants the basics of customer support and how to use help desk tools.